Citizens' Charter is a document which represents a systematic effort to focus on the commitment of the organization towards its citizens' in respect of standard of public services, information, choice and constitution, accessibility, grievance redressal and courtesy etc. This also includes expectations of the organization from the citizens' for fulfilling their commitment towards society and organization.

The Charter comprises following components :

CITIZEN'S CHARTER COMPONENTS

1. Details of Business transacted
2. Details of Customers/clients
3. Statement of services
4. Mechanism of grievance redressal
5. Cantonments Electoral Rules, 2007
6. Expectations from the citizens'

The duties and functions of the Cantonment Board laid down under section 116 and 117 of the Cantonments Act, 1924 provide for both the mandatory and discretionary functions as are briefly given hereunder :

- Lighting streets	- Public works	- Birth and Death registration
- Sanitation	- Tree plantation	- Medical services
- Regulatory functions	- Water Supply	- Primary education
- Library	- Education	- Civil defence
- Sports activities etc.

The Pre-dominant enactment governing the Cantonment Board is the Cantonments Act, 2006. The relevant rules framed therein are given as under :

1. Cantonment Accounts Code 1924
2. Cantonments Property Rules, 1925
3. Cantonments Fund Servants Rule, 1937
4. Cantonments Land Administration Rule, 1937
5. Cantonments Electoral Rules, 2007

The Act and Rules are compiled as Cantonment Laws, Volume I & II, published by Western Law House, Meerut.

The Bye-Laws of the Cantonment Board are available in Cantonment Board Office pertaining to the following matters :

1. Buildings
2. Licenses
3. Regulation of trades
4. Registration and Control of dogs
5. Registration of Birth & Death
6. Disposal of dead & waste
7. Slaughter of animals
8. Traffic Regulations
9. Business Regulations etc.